Creative Force

Technical SaaS Product Support Specialist - Remote Europe

Europe, EMEA, UK, Germany, France, European timezones Remoto full_time Published on 08/05/2026

Description

Join a fast-moving global SaaS team supporting two established products used by clients across Europe and beyond. This is a hands-on product support role for someone who can investigate technical issues, explain complex concepts clearly, and build trusted client relationships in a remote, async-first environment. You will be the first point of contact for inbound support across email tickets, phone, Zoom sessions and, in time, live chat. You will troubleshoot product questions, investigate API and integration issues, test scenarios, document findings, and work closely with engineering and product teams to resolve bugs and improve the customer experience. As your product knowledge grows, you will lead one-to-one onboarding sessions, technical consultations and client meetings focused on issue resolution, best practices and product adoption. You will also identify recurring user challenges and turn them into useful feedback that helps shape better SaaS products. This role is ideal for a self-driven support professional who enjoys both technology and people: someone who can move quickly, communicate with empathy, stay organised across multiple workflows, and thrive without heavy management or bureaucracy.

Requirements

Based in the UTC+1 or UTC+2 time zone range; this is required due to European client coverage and there is no shift-work arrangement. 2+ years of professional experience, ideally in SaaS support, technical support, customer success, implementation or another client-facing technology role. Native-level English fluency, with excellent written and verbal communication skills; additional languages are a strong advantage. Comfortable discussing technical concepts such as HTML, CSS, JavaScript, APIs, integrations, browser developer tools, staging and production environments, GitHub repositories and database queries. You do not need to be a developer, but you must understand technical conversations and troubleshoot logically. Confident joining multiple client calls per day, including Zoom-based troubleshooting, onboarding and consultation sessions. Strong problem-solving ability, curiosity and a genuine desire to help customers succeed. Clear, structured and detail-oriented writing style for tickets, documentation and client updates. Highly organised, process-minded and comfortable working across several tools, systems and workflows. Able to recognise upsell opportunities or respond confidently to product and pricing-related questions when they arise. Self-motivated, independent and reliable in a remote environment, while still contributing actively to a close-knit team. Fast, stable internet connection and a professional, distraction-free remote workspace.

Benefits

Fully remote role for candidates in UTC+1 or UTC+2 time zones. Work with a lean, experienced and high-performing global SaaS support team. Opportunity to develop deep expertise across two sophisticated SaaS products. Direct exposure to clients across countries, cultures and industries. Collaborative environment with close access to product and engineering teams. Startup-style culture where good ideas are welcomed, processes improve quickly and impact matters more than hierarchy. Varied work across technical troubleshooting, client communication, onboarding, bug testing and product feedback. Flexibility and autonomy for people who do their best work in a remote-first setup.

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